The QoS surveys is a regular activity of PTA and the objective is to ensure that the interests of the consumers of telecommunication services are duly safeguarded and that the licensees are providing the telecom services as per the service quality standards of the license.

PTA, from time to time, has been repeatedly informing PTCL about its poor QoS and PTCL was directed to improve the quality as per license conditions, however, no improvement made therein despite ample time provided to PTCL.  As a result, show cause notice has been served to initiate the proceedings against the licensee as per rules.

According to the details, survey was conducted across Pakistan including major and small cities and rural areas from August to October 2009 along with the PTCL representatives on a mutually agreed survey methodology. It may be mentioned that this is the first instance of PTCL being show caused on account of poor quality of service which clearly shows the PTA’s resolve for not compromising on sub-standard services to the telecom consumers.

Chairman PTA, Dr. Mohammed Yaseen said that ensuring quality services to consumers has always been priority to PTA. This is evident from the continuous surveys conducted by PTA for both mobile and fixed line sectors. The recent establishment of Consumer Protection Directorate, providing fast and easy complaint registration mechanism is another major step in protecting and safeguarding consumer interests.

As per details, a ceremony was arranged in the honor of the Pakistan Cricket team here on Thursday in the presence of Chairman Pakistan Cricket Board Ijaz butt; President PTCL Mr. Walid Irshaid presented the cheque to the Captain Pakistan Cricket team Younis khan.

President PTCL Walid Irshaid, while congratulating team on their outstanding performance said that this victory is an inpiration for the whole nation and PTCL would continue its un-interrupted support for the development of cricket in the country.

Captain Younis khan and Shahid Afridi were presented Rs 0.5 million each, along with an amount of Rs 2 million for the whole team. Senior officials of PTCL Mr. Naveed Saeed, Mr. Mazhar Hussain, Mr. Muhammad Nehmatullah and Mr. Ali Qadir Gilani were also present on the occasion.

The technology solution that Inbox will be providing covers deployment of hardware, software and support services for IBM Products which include IBM System P. 595 Power Machine based on Unix for production site and Disaster Recovery Site; IBM backup servers; IBM TS3500 Tape Library; IBM Tivoli Storage Manager Extended Edition; IBM Tivoli Storage Manager Storage Area Networks; and IBM Tivoli Storage Manager for Databases.

All the IBM Servers and Tape Libraries deployed at PTCL come with 3-years onsite parts and labor warranty and 24×7 support services along with backup software as a value added service by Inbox.

This implementation will help PTCL and ZTE in a number of ways.  The servers provided by Inbox will help ZTE deliver exceptional performance, reliability, scalability and flexibility to PTCL while upgrading their billing system. There would be an improvement in the business continuity of PTCL by automation of their data backup and recovery with the help of IBM Tivoli Storage Manager and enhancement of the data availability, security and regulatory compliance at PTCL by IBM Tape Libraries.